We offer a very transparent and structured booking process. Our flexible cancellation and re-scheduling option helps you tide over those unforeseen events. If for any reason, you are not fully satisfied with our services, we will be happy to offer you refund as per our policy.
Payment: We accept payment via online payment gateway. Session payments should be done minimum 12 hours in advance of the planned session. For instance, if the session is scheduled for Wednesday 5:00 pm, the payment should be received by Wednesday, 5:00 am. This time window is needed to process the order and prepare for the session with the Therapist.
Payment Validity: Payments are valid for a period of 3 months from the date of payment. This is valid for single sessions, monthly payments, Early Intervention Program, Fluency Program and bulk bookings of upto 20 sessions.
Booking: Booking for our services is confirmed once the session payment is done. We have different rates for outside office hours session. Our office hours are from Mon – Sat, 9:00 am – 7:00 pm IST. (i.e. sessions starting from 9 am and last session starting by 7.00pm will be considered within working hours.)
Refund: Please send a written request for refund to our email – firstname.lastname@example.org and contact the Support Team on +91 9760226001 for early resolution of your request. There would be a processing fee as per below:
All discounts applied in the booking plan would be removed and all sessions conducted till the refund request will be treated at full rates. In addition, charges of 10% of the total amount paid by a customer would be charged and adjusted in the refund amount. Banking transaction charges would also be adjusted based on the payment gateway used.
Cancellation/ Rescheduling (upto 30mins from the session): Please use the cancellation feature on ModThera to cancel the session. Please contact our Support Team on +91 9760226001 for any issue.
Cancellation/ Re-scheduling (within 30 min from the session): You will not be able to cancel any session from ModThera within 30mins of the scheduled session. Please contact our Support Team on +91 9760226001 for emergency cancellations.
No Shows: If you are not able to cancel your session on time and are unable to take your session, it will be treated as a NO SHOW and will be fully charged.