We offer a very transparent and structured booking process. Our flexible cancellation and re-scheduling option helps you tide over those unforeseen events. If for any reason, you are not fully satisfied with our services, we will be happy to offer you refund as per our policy.
Payment: We accept payment via online payment gateway. Session payments should be done minimum 12 hours in advance of the planned session. For instance, if the session is scheduled for Wednesday 5:00 pm, the payment should be received by Wednesday, 5:00 am. This time window is needed to process the order and prepare for the session with the Therapist.
Payment Validity: Payments are valid for a period of 3 months from the date of payment. This is valid for single sessions, monthly payments, Early Intervention Program, Fluency Program and bulk bookings of > 20 sessions.
Booking: Booking for our services is confirmed once the session payment is done. We have different rates for outside office hours session. Our office hours are from Mon – Sat, 9:00 am – 7:00 pm IST. (i.e. sessions starting from 9 am and last session starting by 7.00pm will be considered within working hours.)
Refund: Please send a written request for refund to our email – firstname.lastname@example.org and contact the Admin Team on +91 9760226001 for early resolution of your request. There would be a processing fee as per below:
All discounts applied in the booking plan would be removed and all sessions conducted till the refund request will be treated at full rates. In addition, charges of 10% of the total amount paid by a customer would be charged and adjusted in the refund amount. Banking transaction charges would also be adjusted based on the payment gateway used.
Note: If a refund request is sent within 24 hours of a scheduled session, that session would be charged full, and any remaining sessions thereafter will be processed for refund.
Re-scheduling (Beyond 12hrs from the session): Rescheduling of your session is possible. Please send a written re-scheduling request to our email – email@example.com and contact the Admin Team on +91 9760226001 for early resolution of your request.
Emergency Re-scheduling (From 30 min Upto 12hrs from the session): If for genuine last minute emergency, the planned session needs to be rescheduled – we will accommodate the request to reschedule session but only after consultation with your therapist.
Emergency Re-scheduling (Upto 30 min from the session): This request will not be entertained and full amount will be charged for that session.
PS- Emergency re-scheduling should be minimised as far as possible, as it a facility which we are offering to accommodate genuine issues only.
Emergency Rescheduling of Home Therapy Sessions ( From 60 in Upto 12 hours from the session) : If for genuine last minute emergency, the planned session needs to be rescheduled – we will accommodate the request to reschedule session but only after consultation with your therapist.
No Show: Since we respect everyone’s time; for “NO-SHOW” on sessions, we will deduct full session charges.